{"id":7135,"date":"2026-09-10T09:42:50","date_gmt":"2026-09-10T09:42:50","guid":{"rendered":"https:\/\/servetechglobal.ca\/lominew\/?page_id=7135"},"modified":"2026-09-10T09:53:52","modified_gmt":"2026-09-10T09:53:52","slug":"24-hour-cancellation-policy","status":"publish","type":"page","link":"https:\/\/servetechglobal.ca\/lominew\/24-hour-cancellation-policy\/","title":{"rendered":"24-Hour Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7135\" class=\"elementor elementor-7135\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-016665d elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"016665d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d48b0d3 e-con-full e-flex e-con e-child\" data-id=\"d48b0d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a27426 elementor-widget elementor-widget-heading\" data-id=\"3a27426\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">24-Hour Cancellation Policy<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c560d36 e-con-full e-flex e-con e-child\" data-id=\"c560d36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bee9fee elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"bee9fee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/servetechglobal.ca\/lominew\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">24-Hour Cancellation Policy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd5d9d2 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"bd5d9d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">PalmLeaf Massage &amp; Wellness<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82983bd elementor-widget elementor-widget-text-editor\" data-id=\"82983bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When you book an appointment at PalmLeaf, that time is reserved specifically for you and your provider. We understand that plans can change, so we keep our policy simple and fair for everyone.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15f8450 e-con-full e-flex e-con e-child\" data-id=\"15f8450\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ce7834 elementor-hidden-desktop elementor-hidden-tablet e-flex e-con-boxed e-con e-parent\" data-id=\"6ce7834\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a116314 e-con-full e-flex e-con e-child\" data-id=\"a116314\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccd5ad4 elementor-widget elementor-widget-heading\" data-id=\"ccd5ad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">24-Hour Cancellation Policy<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf2086a e-con-full e-flex e-con e-child\" data-id=\"cf2086a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6c8b95 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a6c8b95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/servetechglobal.ca\/lominew\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">24-Hour Cancellation Policy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89eac3c elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"89eac3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">PalmLeaf Massage &amp; Wellness<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ce64db elementor-widget elementor-widget-text-editor\" data-id=\"2ce64db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When you book an appointment at PalmLeaf, that time is reserved specifically for you and your provider. We understand that plans can change, so we keep our policy simple and fair for everyone.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c549827 e-con-full e-flex e-con e-child\" data-id=\"c549827\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-764ec8a elementor-widget elementor-widget-image\" data-id=\"764ec8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"958\" src=\"https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/Cancellation-policy-scaled.png\" class=\"attachment-full size-full wp-image-7093\" alt=\"\" srcset=\"https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/Cancellation-policy-scaled.png 2560w, https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/Cancellation-policy-300x112.png 300w, https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/Cancellation-policy-1024x383.png 1024w, https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/Cancellation-policy-768x287.png 768w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76d0cb1 e-flex e-con-boxed e-con e-parent\" data-id=\"76d0cb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-61e6247 e-con-full e-flex e-con e-child\" data-id=\"61e6247\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9830f04 e-con-full e-flex e-con e-child\" data-id=\"9830f04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5677e elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7e5677e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Last Updated: September 9, 2026<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8233bd elementor-widget elementor-widget-heading\" data-id=\"f8233bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">50% Reservation Fee\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d35b57 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9d35b57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">A 50% reservation fee is required to secure your appointment and is applied toward your service.\nIf you cancel, reschedule, or change your appointment within 24 hours, the 50% reservation fee is non-refundable. No-shows are also charged the 50% reservation fee.\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f47103 elementor-widget elementor-widget-heading\" data-id=\"2f47103\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Same-Day Booking? You Have 3 Hours.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdc67ba elementor-widget elementor-widget-text-editor\" data-id=\"cdc67ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you book an appointment for the same day, you receive a 3-hour grace period from the time you book. If something comes up during those 3 hours, you may reschedule without penalty, and your reservation fee will transfer to the new appointment.<\/span><\/p><p><span style=\"font-weight: 400;\">After the 3-hour grace period, the regular 24-hour cancellation policy applies.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff26604 elementor-widget elementor-widget-heading\" data-id=\"ff26604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A Few Examples\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c97fc5 elementor-widget elementor-widget-heading\" data-id=\"5c97fc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">More than 24 hours before: Your appointment is Friday at 2 PM and you cancel before Thursday at 2 PM. No cancellation fee.\nWithin 24 hours: Your appointment is Friday at 2 PM and you cancel Friday morning. The 50% reservation fee is retained.\nSame-day booking: You book at 10 AM and need to reschedule at noon. You are still within the 3-hour grace period, so there is no penalty and your reservation fee transfers.\nIllness or unexpected situation: We understand that illness and personal emergencies happen. If the cancellation is within 24 hours, the 50% reservation fee still applies.\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bd1aa1 elementor-widget elementor-widget-heading\" data-id=\"7bd1aa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Insurance, HSA &amp; FSA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e77bfaf elementor-widget elementor-widget-text-editor\" data-id=\"e77bfaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">PalmLeaf does not accept or bill medical insurance. Therapeutic services may qualify for reimbursement through your Health Savings Account (HSA) or Flexible Spending Account (FSA), depending on your healthcare plan. HSA\/FSA cards are not accepted through our scheduling and payment system, so payment must be made with an accepted standard credit card. You may submit your PalmLeaf receipt to your HSA\/FSA provider for possible reimbursement. Please consult your benefits provider to determine eligibility.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d610dc elementor-widget elementor-widget-heading\" data-id=\"7d610dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why We Have This Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1234291 elementor-widget elementor-widget-text-editor\" data-id=\"1234291\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our providers reserve this time for you and prepare for your appointment. When an appointment is cancelled at the last minute, we may not have enough time to offer that opening to another client. The reservation fee helps protect your appointment time and fairly compensate the provider who reserved that time for you.<\/span><\/p><p><span style=\"font-weight: 400;\">If something comes up, please contact us as soon as you can. We are always happy to help with your appointment.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e23b53 elementor-widget elementor-widget-heading\" data-id=\"7e23b53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db2e86d elementor-widget elementor-widget-text-editor\" data-id=\"db2e86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>PalmLeaf Massage &amp; Wellness<\/b><\/p><p><span style=\"font-weight: 400;\">Buffalo Grove, Illinois<\/span><\/p><p><span style=\"font-weight: 400;\">847.961.4800<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home PalmLeaf Massage &amp; Wellness When you book an appointment at PalmLeaf, that time is reserved specifically for you and your provider. We understand that plans can change, so we keep our policy simple and fair for everyone. Home PalmLeaf Massage &amp; Wellness When you book an appointment at PalmLeaf, that time is reserved specifically [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-7135","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/pages\/7135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/comments?post=7135"}],"version-history":[{"count":0,"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/pages\/7135\/revisions"}],"wp:attachment":[{"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/media?parent=7135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}