{"id":1197,"date":"2026-07-06T04:19:52","date_gmt":"2026-07-06T04:19:52","guid":{"rendered":"https:\/\/servetechglobal.ca\/lominew\/?page_id=1197"},"modified":"2026-09-10T09:23:56","modified_gmt":"2026-09-10T09:23:56","slug":"sms-policy","status":"publish","type":"page","link":"https:\/\/servetechglobal.ca\/lominew\/sms-policy\/","title":{"rendered":"SMS Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1197\" class=\"elementor elementor-1197\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d755c7 elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"3d755c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-331cb8e e-con-full e-flex e-con e-child\" data-id=\"331cb8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35f3eba elementor-widget elementor-widget-heading\" data-id=\"35f3eba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SMS Policy<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-955fd9d e-con-full e-flex e-con e-child\" data-id=\"955fd9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af9418e elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"af9418e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/servetechglobal.ca\/lominew\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SMS Policy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-664ca10 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"664ca10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Stay Connected. Stay Informed.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f55ddf elementor-widget elementor-widget-text-editor\" data-id=\"3f55ddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Learn how PalmLeaf Massage &amp; Wellness uses SMS messaging to share appointment updates, helpful reminders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5c36e8 e-con-full e-flex e-con e-child\" data-id=\"d5c36e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dedc05c elementor-hidden-desktop elementor-hidden-tablet e-flex e-con-boxed e-con e-parent\" data-id=\"dedc05c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9cc42d4 e-con-full e-flex e-con e-child\" data-id=\"9cc42d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f02d5d elementor-widget elementor-widget-heading\" data-id=\"9f02d5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SMS Policy<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9af4fda e-con-full e-flex e-con e-child\" data-id=\"9af4fda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d634277 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d634277\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/servetechglobal.ca\/lominew\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SMS Policy<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-756fbce elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"756fbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Stay Connected. Stay Informed.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dec455e elementor-widget elementor-widget-text-editor\" data-id=\"dec455e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tLearn how PalmLeaf Massage &#038; Wellness uses SMS messaging to share appointment updates, helpful reminders, and important information with you.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dac0d59 e-con-full e-flex e-con e-child\" data-id=\"dac0d59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc70c1 elementor-widget elementor-widget-image\" data-id=\"ecc70c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"958\" src=\"https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/SMS-policy-scaled.webp\" class=\"attachment-full size-full wp-image-6961\" alt=\"\" srcset=\"https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/SMS-policy-scaled.webp 2560w, https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/SMS-policy-300x112.webp 300w, https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/SMS-policy-1024x383.webp 1024w, https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/SMS-policy-768x287.webp 768w, https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/SMS-policy-1536x575.webp 1536w, https:\/\/servetechglobal.ca\/lominew\/wp-content\/uploads\/2026\/09\/SMS-policy-2048x767.webp 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5167f2 e-flex e-con-boxed e-con e-parent\" data-id=\"c5167f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e346f00 e-con-full e-flex e-con e-child\" data-id=\"e346f00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4337a08 e-con-full e-flex e-con e-child\" data-id=\"4337a08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c20e8 elementor-widget elementor-widget-heading\" data-id=\"f4c20e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">24-Hour Cancellation Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10cd98b elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"10cd98b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PalmLeaf Massage &amp; Wellness\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53ba479 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"53ba479\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Last Updated: September 9, 2026\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dfcffb elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1dfcffb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">When you book an appointment at PalmLeaf, that time is reserved specifically for you and your provider. We understand that plans can change, so we keep our policy simple and fair for everyone.\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b031d95 elementor-widget elementor-widget-heading\" data-id=\"b031d95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">50% Reservation Fee\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56d94db elementor-widget elementor-widget-text-editor\" data-id=\"56d94db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A 50% reservation fee is required to secure your appointment and is applied toward your service.<\/span><\/p><p><span style=\"font-weight: 400;\">If you cancel, reschedule, or change your appointment within 24 hours, the 50% reservation fee is non-refundable. No-shows are also charged the 50% reservation fee.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-193ca28 elementor-widget elementor-widget-heading\" data-id=\"193ca28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Same-Day Booking? You Have 3 Hours.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4924814 elementor-widget elementor-widget-heading\" data-id=\"4924814\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">If you book an appointment for the same day, you receive a 3-hour grace period from the time you book. If something comes up during those 3 hours, you may reschedule without penalty, and your reservation fee will transfer to the new appointment.\nAfter the 3-hour grace period, the regular 24-hour cancellation policy applies.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4adaed1 elementor-widget elementor-widget-heading\" data-id=\"4adaed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A Few Examples\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4de8f14 elementor-widget elementor-widget-text-editor\" data-id=\"4de8f14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>More than 24 hours before:<\/b><span style=\"font-weight: 400;\"> Your appointment is Friday at 2 PM and you cancel before Thursday at 2 PM. No cancellation fee.<\/span><\/p><p><b>Within 24 hours:<\/b><span style=\"font-weight: 400;\"> Your appointment is Friday at 2 PM and you cancel Friday morning. The 50% reservation fee is retained.<\/span><\/p><p><b>Same-day booking:<\/b><span style=\"font-weight: 400;\"> You book at 10 AM and need to reschedule at noon. You are still within the 3-hour grace period, so there is no penalty and your reservation fee transfers.<\/span><\/p><p><b>Illness or unexpected situation:<\/b><span style=\"font-weight: 400;\"> We understand that illness and personal emergencies happen. If the cancellation is within 24 hours, the 50% reservation fee still applies.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a684d4 elementor-widget elementor-widget-heading\" data-id=\"2a684d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Insurance, HSA &amp; FSA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae94e6 elementor-widget elementor-widget-text-editor\" data-id=\"8ae94e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPalmLeaf does not accept or bill medical insurance. Therapeutic services may qualify for reimbursement through your Health Savings Account (HSA) or Flexible Spending Account (FSA), depending on your healthcare plan. HSA\/FSA cards are not accepted through our scheduling and payment system, so payment must be made with an accepted standard credit card. You may submit your PalmLeaf receipt to your HSA\/FSA provider for possible reimbursement. Please consult your benefits provider to determine eligibility.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc1de9e elementor-widget elementor-widget-heading\" data-id=\"dc1de9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why We Have This Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c757cef elementor-widget elementor-widget-text-editor\" data-id=\"c757cef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Our providers reserve this time for you and prepare for your appointment. When an appointment is cancelled at the last minute, we may not have enough time to offer that opening to another client. The reservation fee helps protect your appointment time and fairly compensate the provider who reserved that time for you.<\/span><\/p><p><span style=\"font-weight: 400;\">If something comes up, please contact us as soon as you can. We are always happy to help with your appointment.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adf6d29 elementor-widget elementor-widget-heading\" data-id=\"adf6d29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b69d51 elementor-widget elementor-widget-heading\" data-id=\"6b69d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PalmLeaf Massage &amp; Wellness\nBuffalo Grove, Illinois\n847.961.4800\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Stay Connected. Stay Informed. Learn how PalmLeaf Massage &amp; Wellness uses SMS messaging to share appointment updates, helpful reminders. Home Stay Connected. Stay Informed. Learn how PalmLeaf Massage &#038; Wellness uses SMS messaging to share appointment updates, helpful reminders, and important information with you. 24-Hour Cancellation Policy PalmLeaf Massage &amp; Wellness Last Updated: September [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-1197","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/pages\/1197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/comments?post=1197"}],"version-history":[{"count":0,"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/pages\/1197\/revisions"}],"wp:attachment":[{"href":"https:\/\/servetechglobal.ca\/lominew\/wp-json\/wp\/v2\/media?parent=1197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}